Returns & Exchanges Policy
At Wine and Beyond, we strive for excellence in every bottle and gourmet selection; however, if your order does not meet your expectations, we offer a hassle-free return policy within 30 days of purchase. Please note that all returned food and beverage items must be unopened and in their original packaging to ensure quality and safety standards.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our customer concierge team with your order number and reason for return.
Pack with Care
Carefully place the unopened items back into their original shipping box or a similar sturdy container to prevent breakage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our cellar team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing